Refund policy

RETURNS / REFUNDS / EXCHANGES

Coastal Drift Interiors does not offer a refund for change of mind. We recommend you choose your items carefully and consider measurements and dimensions before purchasing items in store and online. In certain circumstances, we may authorise an exchange. Additional Transport charges for exchanging product will incur the additional transport fees. Only faulty or damaged product may be returned and are subject to prior authorisation at Coastal Drift Interiors discretion. Any exchange or return should be made within 7 days of receiving goods. Sale items are not covered by our Returns & Exchange Policy.

DAMAGES

Coastal Drift Interiors inspects product and cartons prior to despatch to ensure product leaves our warehouse in the best possible condition. All products should be inspected immediately upon arrival with any damages noted on the delivery paperwork. If any items are received with damages, Coastal Drift Interiors must be notified within 48 hours of receipt for us to assist in resolving the situation. Coastal Drift Interiors is not a carrier and the damages incurred in transport are not the fault of Coastal Drift Interiors. We will work with you to resolve any issues as quickly as possible, which may include making insurance claims, arranging repairs and in some circumstances replacement. Clear photographs of the product and carton damages must support all damages that are reported. Any broken parts MUST be kept and returned together with original cartons. Damaged stock returned with missing parts will not be actioned until all parts have been returned. Coastal Drift Interiors will not accept claims after 48 hours of successful delivery.

LIMITED WARRANTY

Coastal Drift Interiors offers 1 year limited warranty from date of sale on Invoice against manufacturing faults, which are determined at Coastal Drift Interiors discretion.