REFUNDS, RETURNS AND EXCHANGES

CHANGE-OF-MIND RETURNS AND EXCHANGES

Coastal Drift Interiors do not offer refunds or exchanges for change-of-mind. Please check each product description for measurements, dimensions and product details carefully before buying.

Our entire product range is handmade or handwoven from natural fibres and materials by artisans in remote and rural areas of Africa. As a result, every piece is unique and will vary slightly in size, shape, colour and finish. If you are after something very specific, we strongly recommend contacting us to discuss before you order to avoid disappointment.

Under extenuating circumstances, Coastal Drift Interiors may authorise an exchange. The customer must contact Coastal Drift Interiors within 7 days of receiving goods to initiate an approved exchange. For any change-of-mind exchanges approved at the discretion of Coastal Drift Interiors, the customer is responsible for the cost of returning the item to us and for the cost of delivery of the replacement. All goods being exchanged must be returned unused, in original condition and original packaging.

All clearance, sale or one-off items are strictly final sale and cannot be returned or exchanged for change-of-mind.

Coastal Drift Interiors reserves the right to refuse a refund or exchange if the goods being returned appear to have been damaged due to improper use. These conditions do not limit your rights if goods are deemed reasonably faulty or damaged.

In the event of a refund for orders cancelled by the customer prior to dispatch, Afterpay and Shopify fees are non-refundable.

FAULTY, DAMAGED OR GOODS NOT AS DESCRIBED

If your item is faulty, damaged or does not reasonably match its description, you are entitled to a remedy under the Australian Consumer Law. 

To make a claim:

• Email orders@coastaldrift.net with your order number, a description of the problem and clear photos within 7 days of receiving the goods.
• We will assess your claim and respond at our earliest convenience.
• If the problem is a minor failure, Coastal Drift Interiors reserve the right to choose to repair or replace the item. If it is a major failure, you can choose a refund or replacement.

• Where the goods are faulty, we will cover the reasonable cost of returning them to us and of delivering any replacement. If the cost of returning a faulty or damaged item outweighs its value, we may inform the customer that they needn't return the item, and can dispose of it appropriately.

Coastal Drift Interiors may decline a claim where the problem was caused by misuse, accident, neglect, normal wear and tear, or not following care instructions. Natural characteristics of handmade cane, palm, grass, cotton and timber products are not faults.

LIMITED WARRANTY

In addition to your rights under the Australian Consumer Law, Coastal Drift Interiors offers a 1-year warranty against manufacturing defects, beginning from the date of your issued invoice or order confirmation and determined at Coastal Drift Interiors discretion.

What is covered: Defects in materials or workmanship, such as structural failure of joins, frames or weaving under normal household use.

What is NOT covered: natural characteristics of the product, damage from misuse, accident, outdoor exposure, or normal wear and tear.

How to claim: email orders@coastaldrift.net with your order number, a description and photos. If the claim is accepted, we will repair or replace the item, or refund it if repair or replacement is not possible.

Costs: we will cover reasonable freight costs for an accepted warranty claim.

Warrantor: Africa Trader Pty Ltd trading as Coastal Drift Interiors, ABN 15 872 609 804, 3/3 Wheeler Crescent, Currumbin QLD, hello@coastaldrift.net.

NATURAL PRODUCT DISCLAIMER

Each of our products are individually handmade or handwoven from naturally occurring materials and fibres (predominately cane, timber, cotton, palm and grass) by artisans in remote and rural villages of Africa. Every piece is unique, and the following features are natural characteristics, cannot be cited to initiate a return or exchange, and will not be accepted as indicators of damage or fault to the goods:

• Frays, minor splits or loose ends of cane fibre showing through the weave
• Traces of dust, dirt or marks from the making process
• Variations in size, shape, colour, surface and finish between pieces
• Minor surface checking, knots, splits, chips, cracks, naturally occurring defects, grain variation and natural oils rising to the surface that do not impact the structural integrity of the product.

Irregularities in size, shape, colour, surface and finishes are celebrated as part of the unique and natural characteristics of our African product range, an ode to generationally time-honoured artisanal weaving techniques.

Product dimensions may vary by up to 1-3cm from those listed, and colours may differ from catalogue, social media or website images. Please contact us before ordering if exact sizing, shape, colour or finish is important for your space to avoid any disappointment.

Structural failures, such as frames or joins breaking, or cracks that affect the strength or safe use of the item, are not natural characteristics and are covered by your consumer guarantee rights and our warranty.

For care instructions, see our Care of Cane Furniture guide.