TERMS & CONDITIONS OF SALE
Coastal Drift Interiors

 

PAYMENT

Payment in full must be received before the despatch of all orders.  A 50% deposit is required to secure all stock for any forward orders more than one week in advance to hold stock. Payment via Direct Deposit and Cheque (must clear prior to despatch).

 

PRICING

50% deposit payments must be made to commence work on custom orders. Coastal Drift Interiors is not responsible for the delay of delivery due to late payment being received. Please contact us for wholesale prices.  Pricing is subject to change without notice. All prices are in Australian dollars (AUD), exclusive of freight and for wholesale exclusive of GST.  GST will be separately itemised on your invoice for all Australian customers.  International customers may be exempt from Australian GST which may be claimable through relevant avenues in your country.  Your freight costs will be calculated upon confirmation of order.

 

BACKORDERS

50% deposit is required to secure stock for all orders. If deposit payment has not been received and stock runs out, the order will be allocated to the next incoming shipment. Coastal Drift Interiors does not guarantee availability of stock without deposit payments

 

CUSTOM ORDERS

100% payment must be made to commence work on special orders and custom-made items. We will not refund for change of mind unless these items are faulty – and then it is at the discretion of Coastal Drift Interiors.  Coastal Drift Interiors is not responsible for the delay of delivery due to late payment being received.

 

DELIVERIES

Coastal Drift Interiors delivers Australia-wide using a variety of different carriers depending on the size of your order and your location. We do not deliver to PO boxes or parcel lockers. If you are located outside of Australia and wish to place an order, we can also deliver to you. Please contact us at warehouse@coastaldrift.net for a national or international freight quote. Your quote will be calculated based on your destination and the measurements of your order.

24 hours’ notice is required for all pickups. Goods will only be despatched once final payment has been received. Delivery of product is subject to availability. Please check with our office on availability and product lead-times.  We will endeavour to ship all items within 2 business days. Shipping times are estimated between 3 - 7 business days.  However, we advise that you please allow up to 7 days for all deliveries. 

It is the customer’s responsibility to acquire the correct delivery address and details of the recipient. Any extra deliveries due to incorrect address information will incur delays and additional delivery fees. Deliveries to unit complexes or apartment blocks require a suitable contact number before delivery. 

The booking of delivery transport is a complimentary service offered by Coastal Drift Interiors who will determine the appropriate shipping mode and carrier. Freight is an additional charge to be added to invoice for payment. Coastal Drift Interiors will endeavour to find the best price freight for the appropriate transport required for each order. Orders are despatched are from our Mona Vale warehouse. For courier transport, consignment information will be provided for tracking the delivery. Due to the nature of courier transport, we encourage you have “Authority to Leave” on your booking. If “Authority to Leave” is not provided, there may be additional redelivery charges for failed deliveries.

 

DAMAGES

Coastal Drift Interiors inspects product and cartons prior to despatch to ensure product leaves our warehouse in the best possible condition. All products should be inspected immediately upon arrival with any damages noted on the delivery paperwork. If any items are received with damages, Coastal Drift Interiors must be notified within 48 hours of receipt for us to assist in resolving the situation. Coastal Drift Interiors is not a carrier and the damages incurred in transport are not the fault of Coastal Drift Interiors. We will work with you to resolve any issues as quickly as possible, which may include making insurance claims, arranging repairs and in some circumstances replacement. Clear photographs of the product and carton damages must support all damages that are reported. Any broken parts MUST be kept and returned together with original cartons. Damaged stock returned with missing parts will not be actioned until all parts have been returned. Coastal Drift Interiors will not accept claims after 48 hours of successful delivery.

 

RETURNS / REFUNDS / EXCHANGES

Coastal Drift Interiors do not offer a refund for change of mind. We recommend you choose your items carefully and consider measurements and dimensions before purchasing items in store and online. In certain circumstances, we may authorise an exchange. Additional Transport charges for exchanging product will incur the additional transport fees. Only faulty or damaged product may be returned and are subject to prior authorisation at Coastal Drift Interior’s discretion. Any exchange or return should be made within 7 days of receiving goods. Sale items are not covered by our Returns & Exchange Policy.

CANCELLATIONS

Orders, once acknoweledged by Coastal Drift Interiors, may not be cancelled.  If an order of an in-stock product is cancelled, the following cancellation fees may apply:

- 20% of total invoice before an order is dispatched

- 100% of total invoice after an order is dispatched

If an order is cancelled on a bespoke (made to order) product, 100% cancellation fee applies.

 

LIMITED WARRANTY

Coastal Drift Interiors offers 1 year limited warranty from date of sale on Invoice against manufacturing faults, which are determined at Coastal Drift Interior’s discretion.

 

DISCLAIMER

Coastal Drift Interiors manufactures its products from natural materials and uses hand-made processes for all its products. Irregularities in shapes, colours, surfaces and finishes may be present and these imperfections are celebrated as part of the unique and natural characteristics of our product. Splitting, cracking, natural defects and leeching of natural oils are present in natural timbers and are not considered faults. Specifications in size and finish may differ from those stated or shown and the actual items may vary from catalogue or website images.

SOCIAL MEDIA POLICY

The thoughts and opinions expressed on Coastal Drift Interior’s social media platforms, including (but not limited to) our website content, our Facebook, Instagram and Pinterest represent the thoughts and opinions of the individual publishers and commentators and are not necessarily the views held by Coastal Drift Interiors.

Coastal Drift Interiors makes every effort to monitor and respond to content and comments posted on its social media platforms during standard business hours, yet we can’t always respond promptly. If you have an urgent question or comment, or if there is an issue that needs resolving, please contact hello@coastaldrift.net

Offensive or hurtful comments about our customers, staff members, warehouses, suppliers, owners, content or the Coastal Drift Interiors brand, which may include:

  • Inappropriate language (e.g. profanity, prejudicial comments about race, ethnicity or gender)

  • Attacks or defamatory statements (e.g. offensive comments or untrue statements) instead of disagreeing with the individual's post, opinion or comment

  • Inappropriate, unsuitable or promotional posts and comments (i.e. spam, promotions, groups, pages, websites, businesses or programs not associated with Coastal Drift Interiors)

  • By posting, commenting or submitting content to any of Coastal Drift Interiors platforms you must acknowledge and understand that the information(s) you post are available for public viewing. We recommend exercising caution when posting.

 

Any links to other sites shared on our social media platforms are provided as a guide, resource or reference only. Sharing this or any information does not mean Coastal Drift Interiors is providing an endorsement. Coastal Drift Interiors accepts no responsibility for the content or links provided on external websites.

Coastal Drift Interiors makes no claims or promises about the accuracy, completeness, or competence of the content provided or shared on social media platforms and disclaims any liability for errors and omissions. No warranty of any kind implied, expressed, or otherwise, including, but not limited to, the warranties of non-infringement of third party rights is given in respect to the content shared or published on social media platforms.

 

IMAGES

All photography on this website is the sole property of Coastal Drift Interiors. These pictures and images cannot be used or copied for any purpose without prior written agreement.

 

PERSONAL INFORMATION

Your personal information is saved in our customer management system. Coastal Drift Interiors may use your personal information for internal marketing purposes and for sending you email newsletters. We will never sell your personal data to any third party.

 

COMPANY INFORMATION

Coastal Drift Interiors
ABN: 98 625 234 335

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 © 2019 Coastal Drift Interiors