CARING FOR YOUR PRODUCT

As all of our products are made by hand with natural fibres and materials, to ensure their longevity, there are a couple of things you can do to take extra special care to preserve their lifecycle.

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SOUL Design Jewellery

Brass naturally reacts with the skins acidity. Your brass or gold dipped item can be easily cleaned with a squeeze of lemon juice and a soft cloth. The chains are sterling silver and have been double gold dipped.

 

Please remove for swimming and showering.

Malawi Cane

Whether your Malawi Cane piece is kept indoors or outdoor under cover, it is important that it is well-aired. Regularly cleaning your cane furniture is also an important and easy part of looking after your product. Dust and dirt can build up within the weave due to the nature of the high-quality, tight weave technique. Build up of dust and/or moisture will lead to mould on any natural fibre.

Dust Regularly

Dust with a soft cloth and soft-bristle brush, a toothbrush is great for getting the harder-to-reach spots. A quick vacuum with with the small brush attachment is also recommended if you're short on time. Ensure all surface areas are cleaned including the underside of your furniture.  

Spots & Spills

Spills should be wiped off with a damp soapy cloth. Then placed in the sun to ensure any dampness dries out completely. If you have a trickier stain, softly sand back the area using 240-grit sandpaper.

Moisture

Some furniture can form a residue over time, particularly those living coastal or in high humid regions. Iron oxide stains in wood are usually dark spots caused by prolonged exposure to water and/or metal. The iron oxide reacts with the tannins in the wood and stains it black. The best way to restore this would be to use Oxalic Acid, which can be purchased from any hardware store. Simply dissolve in water and brush the affected area. Place in the sun to dry and revarnish (if your product was varnished).

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karakul wool and curly mohair - african

Coral & Hive

Vacuum Regularly

Regular vacuuming can reduce the abrasive action of soil and grit from the pile and should take place even when the rug does not look overly dirty. A good quality vacuum cleaner is recommended to remove dust and dirt and we suggest avoiding powerful vacuums or power heads as stiff bristles and strong suction can damage the pile.

 

Clean Spots and Spills Immediately

The prompt removal of stains/soil marks is necessary to maintain your rugs appearance. If stains are not dealt with immediately they may become permanent and even a professional cleaner may be unable to help. Spills should be cleaned immediately. Never rub a spill, instead blot any liquids with a dry absorbent white cloth or white paper towel. Some stains may be cleaned with a mild detergent and lukewarm water. If the stain cannot be removed, like a paint, nail polish, shoe polish, seek specialist advice. Do not machine wash rugs.

Please follow the below steps for cleaning our wool rugs:

  • Scoop up solids and gently lift off as much of the foreign material as possible.

  • Blot out as much liquid as possible, with absorbent white paper towel.

  • Clean with appropriate cleaning agents and ensure you never apply detergent directly to a rug. Always test any detergent/cleaning solutions on an inconspicuous area of your rug first and if any damage is noticed from the cleaning product, the cleaning solution should not be used. Do not continue to use it if colour lifts off when blotted with a white paper towel or if a watermark remains on the rug from the cleaning product.

  • Blot dry or dry using a cold air fan.

  • Do not rub or scrub rugs as it can cause permanent pile damage/disruption.

  • Annual Professional Cleaning Service recommended. Dry clean only.

Tribal Textiles

We recommend hand washing the textile in cold water. If you choose to machine wash, make sure the temperature is no more than 30 degrees Celsius, on a gentle cycle.


Do NOT tumble-dry.


When ironing, turn the textile inside out and iron on the reverse side.

Keep the textiles out of direct sunlight to avoid the colours fading.

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Zimbabwe homewares

Follow these simple tips to keep your baskets in great shape for years.

Care should be taken not to expose baskets to full sunlight especially those that contain dyes as the sunlight will cause the colors to fade.

Baskets should be kept away from damp places or where they can easily get wet. If a basket does happen to get wet it should be left to dry in the sun immediately to prevent it from getting mouldy.

If you decide to use a basket as a planter we recommend that you line the basket with either plastic or metal sheeting to protect the basket.